Grievance
Grievance Redressal Mechanism
Sheetal KartGroup understands the importance of its stakeholders and are actively on the lookout to address any concerns/complaints raised by the stakeholders in a timely and effective manner. It has developed a comprehensive Grievance Redressal Mechanism (GRM) to allow external and internal stakeholders to submit their concerns, grievances and feedback without retribution and with the assurance of a timely response.
Customer Grievances or Complaints
Our dedicatedΒ Grievance Redressal Team manages all the queries, escalations across all touch points.Β Our customers may lodge feedback/complaint either by calling us or sending an email to us or sending a mail on the below mentioned coordinates:
Customer Service Helpline:Β +91 8083009214
Email:Β support@sheetalkart.comΒ
Mailing address:Β Sheetal Kart, C/7, Unit No. 13, 2nd Floor, Near Vikash First Step School, PO: Bareipali,Β Sambalpur, Odisha, IN, 768006.
Grievances or Complaints by other stakeholder
Other external stakeholders can submit their questions or concerns to us either by sending an email or a mail to the following address:
Email:Β support@sheetalkart.comΒ
Mailing address:Β Sheetal Kart, C/7, Unit No. 13, 2nd Floor, Near Vikash First Step School, PO: Bareipali,Β Sambalpur, Odisha, IN, 768006..
Resolution Process
For any grievance or compliant, a confirmation of receipt will be sent to the sender within 48 hours of receiving the written question or concern and inform them that they will receive a response in writing within 15 business days.
Β
